Teller MSR I

Working for Pacific Service Credit Union
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What’s in it for you? 
Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents. 
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Employees are vested at 100% for all employer contributions beginning the first day of employment.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount.
Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.
 
Our Hiring Process
We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a credit screen, a drug screen and a criminal background check.
 
ABOUT THIS ROLE:
The Member Service Representative I creates a superior member service experience by ensuring that members receive friendly, accurate, and timely assistance with their transaction requests over-the-counter or by phone. The individual will comply with all federal and state laws, as well as organizational policies, procedures, and processes, including, but not limited to, those related to the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC).

ESSENTIAL JOB FUNCTIONS:
In this role you will:

• Provide credit union services to members, including posting of withdrawals, deposits, transfers and loan payments, and the processing of other account transactions.
• Perform daily reconciliation and balancing of an individual cash drawer.
• Perform various account file maintenance, including ordering replacement ATM/debit cards, and processing requests for change of address etc.
• Perform basic IRA transactions using the appropriate forms, process deposits and withdrawals, and answer basic IRA questions.
• Prepare outgoing wire transfers, including completing the wire transfer checklist and performing security verification, as appropriate.
• Perform a variety of miscellaneous tasks, including balancing the ATM, Coinstar postings, retrieving and posting night drop deposits, filing, and answering the telephone.
• Perform reconciliation and balancing of the Vault and Cash Recycler.
• Respond to requests for information relative to products and services provided by the credit union.
• Recommend and cross sell credit union products and services to members in accordance with established goals.
• Provide service and correspond with members via our Branchline-messaging delivery channel, if needed.
• Provide security assistance and technical troubleshooting assistance of remote delivery products, including BranchLine, ExpressLine, Mobile Banking, and Bill Pay.
• Complete Currency Transaction Reports in accordance with the requirements outlined in the Credit Union’s current Bank Secrecy Act (BSA) Policy.
• Perform required Office of Foreign Assets Control (OFAC) screens as outlined in the Credit Union’s current BSA Policy and report any positive matches to the BSA Officer.
• Monitor and communicate potential suspicious activity/transactions to the Credit Union’s BSA Officer and/or Fraud Analyst utilizing the Credit Union’s Suspicious Activity Investigation (SAR) Report Form.
• Identify and recommend ways to continuously streamline or improve work processes and environments and perform other general clerical duties as assigned.
• Maintain branch appearance, i.e., replenish brochure racks, update rate sheets, etc.
• Ensure that member service is the top priority by answering and returning member and co-worker communications promptly, having proper forms and documentation with which to open accounts readily available, and keeping in touch with members and co-workers regarding the status of research or loan applications.
• Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence.

• Provide relief for other positions in all branches, as requested.
• Perform other duties as assigned by the Branch Manager.

• Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts
• Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed
• Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work; implements plans efficiently and produces desired results within a specified timeframe
• Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively
• Member/Customer focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service
• Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations
• Quality of work: Demonstrates accuracy and thoroughness; critically reviews work processes to ensure quality; identifies and resolves problems that could impact quality; makes sure deliverables and services meet all requirements, expectations and deadlines; does not make the same mistakes twice

• One-year of customer service experience required; previous experience in a credit union or bank preferred.
• Ability to effectively communicate with/manage difficult members and situations and handle general public in challenging situations is required.
• Confident and comfortable in speaking with members about their financial goals to cross sell appropriate products/services.
• Aptitude to perform basic accounting functions, including exceptional arithmetic skills.
• Cash handling experience with ability to perform daily reconciliation and balancing of a teller cash drawer.
• Capacity to use keyboard, 10-key calculator and all other general office equipment.

• Ability to Sit for Extended Periods: This person may need to sit at a desk and use a computer for long durations.
• Manual Dexterity: Proficient use of hands and fingers for typing, using office equipment, and handling documents.
• Hearing Ability: Ability to hear and understand spoken communication, both in person and via phone.
• Verbal Communication Skills: Ability to speak clearly and effectively to communicate with internal and/or external members. Frequent use of telephone headset may be required.
• Visual Acuity: Ability to view and read computer screens and related documentation with accuracy.
• Lifting and Carrying: Occasionally lift and carry materials such as files or office supplies weighing between 0 and 30 lbs.
• Mobility: Ability to move around the office to attend meetings or assist colleagues as needed.